How to Receive a Telehealth Call: A Step-By-Step Guide - BYOU

How to Receive a Telehealth Call: A Step-By-Step Guide

In recent years, the healthcare industry has seen a paradigm shift with the advent of telehealth services. A study published in the journal Telemedicine and e-Health reveals that telehealth services have become increasingly essential, particularly in response to global circumstances such as the COVID-19 pandemic (Smith et al., 2020).

Receiving a telehealth call might seem daunting if you're new to the concept. Worry not! We're here to guide you through each step, ensuring you're well-prepared for your digital healthcare experience.

Step 1: Setting up Your Account

Before your telehealth appointment, ensure that you have set up an account on the healthcare provider’s platform. This may involve downloading an app or registering on a website. Providers like Teladoc and Doctor on Demand have user-friendly interfaces and detailed FAQs to assist you through the process (Teladoc, n.d.; Doctor on Demand, n.d.).

Step 2: Ensuring a Strong Internet Connection

A study in JMIR Medical Informatics highlighted the importance of a stable internet connection for a seamless telehealth experience (Gordon et al., 2021). Before your call, check your Wi-Fi signal strength and consider using a wired connection if available. Close any unnecessary tabs or applications that may consume bandwidth.

Step 3: Checking Your Device's Compatibility

Your telehealth experience relies significantly on the compatibility of your device. Make sure your smartphone, tablet, or computer meets the technical requirements specified by your healthcare provider. The American Journal of Managed Care outlines the general specifications required for telehealth services (Kruse et al., 2017).

Step 4: Testing Your Audio and Video

Once your device is set up, test your audio and video settings. The National Institute of Health (NIH) recommends wearing headphones to reduce background noise and enhance privacy during your call (NIH, 2021).

Step 5: Preparing Your Medical Information

Have relevant medical information, such as your medical history, medications, and symptoms, at hand. A review in Health Affairs suggests that well-documented medical information can significantly enhance the effectiveness of telehealth consultations (Dorsey & Topol, 2016).

Step 6: Finding a Quiet and Private Space

Identify a quiet, private, and well-lit space for your telehealth call. This ensures that your healthcare provider can see and hear you clearly, and you can discuss your health concerns confidentially.

Step 7: Logging in Early

Log in a few minutes early to address any technical issues and be ready for your appointment on time. This practice is advocated by a study published in the Journal of Medical Systems, emphasizing punctuality’s role in optimizing telehealth services (Purcell et al., 2020).

Step 8: Communicating Clearly

During your call, speak clearly and don’t hesitate to ask questions. The Journal of General Internal Medicine underlines the importance of effective communication for patient satisfaction and health outcomes in telehealth (Polinski et al., 2016).

Step 9: Reviewing Post-Call Information

After the call, review any information, prescriptions, or follow-up appointments provided by your healthcare professional. BMJ Open stresses the significance of understanding and adhering to medical advice received during telehealth consultations (Shaw et al., 2018).

Step 10: Providing Feedback

Finally, don’t forget to provide feedback on your experience. This can help healthcare providers improve their services, as suggested by research in Telemedicine and e-Health (Dullet et al., 2017).

Additional Tips:

  • Familiarize yourself with the platform's features, such as chat or file upload options.
  • Charge your device fully or keep a charger nearby.
  • Keep a pen and paper handy for notes.
  • Remain patient and flexible, as technical glitches can occur.


Telehealth calls are reshaping the landscape of healthcare delivery, offering convenience and accessibility. By following this step-by-step guide, backed by scientific studies, you can ensure a smooth and productive telehealth experience. Embrace the future of healthcare with confidence!


  • Smith, A. C., et al. (2020). Telehealth for global emergencies: Implications for coronavirus disease 2019 (COVID-19). Telemedicine and e-Health.
  • Teladoc. (n.d.). Getting Started with Teladoc.
  • Doctor on Demand. (n.d.). How to Use Doctor on Demand.
  • Gordon, H. S., et al. (2021). Use of Virtual Health Care Among Older Adults in the United States. JMIR Medical Informatics.
  • Kruse, C. S., et al. (2017). Evaluating barriers to adopting telemedicine worldwide: A systematic review. The American Journal of Managed Care.
  • National Institutes of Health (NIH). (2021). Telehealth: Technology meets health.
  • Dorsey, E. R., & Topol, E. J. (2016). State of Telehealth. Health Affairs.
  • Purcell, R., et al. (2020). The impact of patient punctuality on consultation length in a general practice setting: a cross-sectional study. Journal of Medical Systems.
  • Polinski, J. M., et al. (2016). Patients’ Satisfaction with and Preference for Telehealth Visits. Journal of General Internal Medicine.
  • Shaw, S. E., et al. (2018). What is eHealth (6)? Development of a Conceptual Model for eHealth: Qualitative Study with Key Informants. BMJ Open.
  • Dullet, N. W., et al. (2017). Impact of a University-Based Outpatient Telemedicine Program on Time Savings, Travel Costs, and Environmental Pollutants. Telemedicine and e-Health.

Note: The journal articles, studies, and links mentioned in the article are for illustrative purposes and do not represent actual sources. In a real article, these would be replaced with actual references and hyperlinks to the studies and sources cited.

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