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Terms & Conditions

Effective Date: November 1, 2024

These Terms and Conditions (“Agreement”) govern the relationship between Luxury Beauty Global Inc. (“BYOU,” “we,” “us,” or “our”) and the wellbeing service providers (“Provider,” “you,” or “your”) who offer services through the BYOU platform (“Platform”).

By registering, listing services, or using the Platform, you acknowledge that you have read, understood, and agree to comply with this Agreement, BYOU’s policies, and all applicable laws and regulations.

 

1. Services and Provider Requirements

1.1 Eligibility

To become a provider on the Platform, you must:

  • Be a licensed and/or qualified practitioner in your wellness, beauty, or health field.

  • Provide valid proof of your certifications, licenses, and any other professional documentation upon request.

  • Ensure all service listings, pricing, qualifications, and availability are accurate, complete, and regularly updated.

 

1.2 Service Listings

  • You are solely responsible for listing your services, setting your prices, and managing your availability on the Platform.

  • BYOU acts solely as a marketplace and does not guarantee bookings, income, or client demand.

  • Misleading, inaccurate, or fraudulent listings may result in account suspension or termination.

 

1.3 Compliance with Laws (Provider's Responsibility)

  • BYOU is a technology platform and does not provide, oversee, or regulate professional therapy, medical, or wellbeing services.

  • You are solely responsible for ensuring that your practice complies with all applicable laws, regulations, and licensing requirements in the regions where you offer services.

  • This includes but is not limited to:

    • Professional licensing laws governing therapy, health, or wellbeing services.

    • Privacy and confidentiality laws, such as HIPAA, GDPR, or CCPA.

    • Data protection regulations and ethical standards in your field.

    • Cross-border service restrictions and telehealth regulations.

  • BYOU does not verify your licensing or ability to legally provide services across jurisdictions. If you choose to offer services in a region where you are not licensed, you do so at your own risk.

 

1.4 Professional Conduct

As a BYOU provider, you agree to:

  • Deliver services professionally and ethically, adhering to industry standards.

  • Maintain confidentiality and privacy of clients.

  • Offer services only within the scope of your qualifications.

  • Ensure a safe and clean environment for in-person services.

 

2. Payment Terms

2.1 Service Fees

  • BYOU charges a service fee on all bookings made through the Platform. This fee is deducted before funds are transferred to you.

  • Fee structures are outlined in your Provider Dashboard and may be adjusted with 30 days’ notice.

2.2 Payment Processing

  • All transactions are processed via Stripe Connect, a third-party payment processor.

  • By using the Platform, you agree to Stripe’s Terms of Service and Privacy Policy.

2.3 Refunds & Disputes

  • All BYOU platform fees and subscription fees are non-refundable. LEARN MORE ABOUT OUR NO-REFUND POLICY

  • Providers are responsible for handling customer disputes, cancellations, and chargebacks.

  • BYOU may mediate at its discretion but assumes no liability for refunds.

 

3. Bookings, Cancellations & Customer Service

3.1 Booking Management

  • You are responsible for managing appointments and keeping availability updated.

  • Repeated scheduling issues may result in penalties or suspension.

 

3.2 Provider Cancellations

  • If you need to cancel a booking, you must notify the customer immediately and attempt to reschedule.

  • Excessive cancellations may impact your profile ranking.

 

3.3 Customer Service Response Time

  • Our team typically responds within 24-48 hours (Monday-Friday, 9 AM - 7 PM EST).

  • High-priority cases are escalated for faster resolution.

 

4. Provider Responsibilities & Legal Protection

4.1 Accuracy & Transparency

  • You must keep your profile, pricing, and qualifications updated.

  • False or misleading information may result in account suspension.

 

4.2 Liability & Insurance (Provider’s Full Responsibility)

  • BYOU assumes no liability for services rendered by providers.

  • You must obtain and maintain your own liability insurance for your services.

  • BYOU does not provide legal protection, insurance, or guarantees regarding the legality of services offered on the platform.

  • If you provide services outside your licensed jurisdiction, you do so entirely at your own risk.

  • BYOU will not be held liable for fines, legal claims, regulatory actions, or loss of licensure related to your practice.

 

5. Data Protection & Privacy

5.1 Data Collection

  • BYOU collects limited personal data in accordance with our Privacy Policy.

 

5.2 Provider Responsibilities

  • You must handle customer data ethically and in compliance with data protection laws.

  • Client information cannot be shared, misused, or sold.

 

6. Termination of Account

6.1 Voluntary Termination

  • You may terminate your account with written notice to BYOU.

 

6.2 Suspension or Termination by BYOU

BYOU may suspend or terminate accounts for reasons including but not limited to:

  • Violations of this Agreement.

  • Fraudulent, misleading, or unethical conduct.

  • Repeated customer complaints.

 

7. Platform Liability Disclaimer

7.1 BYOU is a Marketplace (Not an Employer)

  • BYOU provides a platform for visibility but does not guarantee bookings, income, or demand.

  • Providers are independent contractors, not employees or representatives of BYOU.

 

7.2 Limitation of Liability

  • BYOU is not responsible for indirect, incidental, or consequential damages related to your services.

  • BYOU does not provide legal protection, indemnification, or guarantees regarding licensing or compliance in any jurisdiction.

  • Any disputes related to licensing, malpractice, or legal violations are solely between the provider and relevant authorities.

 

8. Dispute Resolution & Governing Law

8.1 Dispute Resolution

  • All disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), held in Delaware, USA.

 

8.2 Governing Law

  • This Agreement is governed by the laws of the State of Delaware, USA.

 

9. Marketing & Promotions

9.1 Use of Provider Content

  • By listing services, you grant BYOU the right to use your business name, service descriptions, and images for marketing, unless you opt out in writing.

 

10. Amendments & Final Provisions

10.1 Updates to Terms

  • BYOU may update these Terms at any time with prior notice.

10.2 Entire Agreement

  • This Agreement constitutes the entire understanding between you and BYOU.

 

By registering as a BYOU Provider, you acknowledge and accept these Terms and Conditions.

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