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Terms & Conditions

Effective Date: November 1, 2024

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These Terms and Conditions (“Agreement”) govern the relationship between Luxury Beauty Global Inc. (“BYOU,” “we,” “us,” or “our”) and the wellbeing service providers (“Provider,” “you,” or “your”) who offer services through the BYOU platform (the “Platform”). By registering, listing services, or using the Platform, you agree to comply with this Agreement, our policies, and all applicable laws and regulations.

Please read this Agreement carefully.

1. Services and Listing Requirements

1.1 Eligibility

To become a provider on the Platform, you must:

  • Be a licensed and/or qualified practitioner in your wellness, beauty, or health field.

  • Provide valid proof of your certifications, licenses, and any other professional documentation upon request.

  • Ensure all information provided (services, pricing, qualifications, availability) is accurate, complete, and regularly updated.

1.2 Service Listings

  • You are solely responsible for listing your services, setting your prices, and managing your availability on the Platform.

  • BYOU acts solely as a marketplace and does not guarantee a specific number of bookings or income.

  • Misleading or inaccurate listings may result in suspension or termination.

1.3 Compliance with Laws

You agree to comply with all local, state, federal, and international laws, including but not limited to:

  • Health, safety, and privacy laws.

  • Data protection regulations, such as GDPR or CCPA (if applicable).

  • Any industry standards or certifications required to operate.

1.4 Professional Conduct

You agree to:

  • Provide services professionally and courteously, adhering to industry standards.

  • Respect customer confidentiality and privacy.

  • Offer services only within the scope of your qualifications.

  • Ensure a safe and clean environment for in-person services.

2. Payment Terms

2.1 Service Fees

  • BYOU charges a service fee for bookings made through the Platform. This fee is deducted before funds are transferred to you.

  • Fee structures will be clearly outlined in your Provider Dashboard and may be adjusted with 30 days’ notice.

2.2 Payment Processing

  • All transactions are processed via Stripe Connect, a third-party payment processor.

  • By using the Platform, you agree to Stripe’s Terms of Service and Privacy Policy (available at StripeLegal).

  • You must provide accurate payment details, including bank account or Stripe account information.

2.3 Transaction and Processing Fees

  • Stripe’s transaction processing fees are deducted from the total payment. Refer to Stripe’s Fee Policy for up-to-date rates.

  • BYOU is not responsible for Stripe-related delays or errors.

2.4 Payouts

  • Payments are settled only after services are marked as completed.

  • Settlement timelines depend on Stripe’s policies. BYOU cannot guarantee specific payout times.

2.5 Refunds and Disputes

  • Non-Refundable Policy: All subscription fees and platform service fees are non-refundable. 

  • You are responsible for resolving customer disputes, including refunds, cancellations, and chargebacks. BYOU may mediate at its discretion but assumes no liability for refunds.

  • For more information check out our no refund policy

3. Bookings, Cancellations, and Rescheduling

3.1 Booking Management

  • You are responsible for managing all appointments and ensuring availability is accurate.

  • Repeated scheduling errors or cancellations may result in account suspension.

3.2 Cancellations by Providers

  • If you must cancel a confirmed booking, you agree to notify the customer immediately and attempt to reschedule.

  • Excessive provider cancellations may harm your profile ranking or result in penalties.

3.3 Cancellations by Customers

  • Cancellations by customers will follow the cancellation policy you have set.

  • You must clearly communicate your cancellation terms in your service listing.

4. Provider Responsibilities

4.1 Accuracy and Transparency

You must:

  • Keep your profile, pricing, and availability accurate.

  • Avoid misleading claims regarding your qualifications or services.

4.2 Liability and Insurance

  • You are solely responsible for obtaining and maintaining insurance coverage appropriate to your services.

  • BYOU is not liable for any injuries, damages, or losses arising from your services.

4.3 Customer Relations

  • Deliver high-quality services to all customers.

  • Promptly address customer complaints or service-related issues.

5. Data Protection and Privacy

5.1 Data Collection

BYOU collects and processes personal data as outlined in our Privacy Policy.

5.2 Provider Responsibility

  • You must handle customer data in compliance with data protection laws.

  • Personal data shared through the Platform must not be misused, shared, or sold.

6. Termination

6.1 Voluntary Termination

You may terminate your account at any time with written notice to BYOU.

6.2 Suspension or Termination by BYOU

BYOU may suspend or terminate your account for reasons including but not limited to:

  • Violation of this Agreement.

  • Fraudulent or misleading conduct.

  • Repeated customer complaints.

7. Platform Liability Disclaimer

7.1 No Guarantee of Bookings

BYOU provides a platform for visibility but makes no guarantees regarding customer demand, bookings, or income.

7.2 Limitation of Liability

To the maximum extent permitted by law, BYOU is not liable for indirect, incidental, or consequential damages arising from your use of the Platform.

8. Dispute Resolution and Governing Law

8.1 Dispute Resolution

All disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), held in Delaware, USA.

8.2 Governing Law

This Agreement is governed by the laws of the State of Delaware, USA.

9. Marketing and Promotions

9.1 Use of Provider Content

By listing services on the Platform, you grant BYOU the right to use your business name, service descriptions, and images for marketing purposes, unless you opt out in writing.

9.2 Promotional Features

BYOU may feature certain providers in promotions, emails, or campaigns at its discretion.

10. Miscellaneous

10.1 Amendments

BYOU reserves the right to modify these Terms at any time. Updates will be communicated via email or Platform notifications. Continued use of the Platform constitutes acceptance of the revised terms.

10.2 Severability

If any provision of this Agreement is found to be invalid, the remaining provisions will remain in full force and effect.

10.3 Entire Agreement

This Agreement, including referenced policies, constitutes the entire understanding between you and BYOU.

By registering as a provider, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Luxury Beauty Global Inc.
Contact: info@byou-app.com

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