Support

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    Everything you need to know about BYOU — from booking your first session to understanding what it costs.

    About BYOU

    BYOU is the flexible wellbeing app that connects you with verified therapists, coaches, mindfulness experts, nutritionists and beauty professionals. Book a session with the expert you choose and pay per session, with no subscription.

    Unlike BetterHelp or Headspace, BYOU combines therapy, coaching, mindfulness, nutrition and beauty in one app. You pay per session instead of a monthly subscription, and you can switch between different types of support whenever your needs change.

    BYOU includes online therapy with licensed therapists, but it goes beyond therapy. You can also book life coaching, mindfulness sessions, breathwork, nutrition guidance and beauty treatments — all from one app.

    Yes. BYOU experts are available online globally. You can also find local experts in cities like Amsterdam, New York, San Francisco, Los Angeles, Boston and London.

    Pricing

    You pay per session. Every verified expert sets their own price, starting from $17 per session, whether you book therapy, coaching, meditation, nutrition or beauty. You pay when you book and nothing in between.

    Session prices start at $17 and are set by each expert. There are no packages, no membership fees and no hidden charges: you pay for each session you book.

    No. You only pay when you book a session, so a quiet month costs you nothing.

    Yes. You can gift a session to friends, family or colleagues. It is a meaningful way to support someone's wellbeing journey.

    Sessions & booking

    Absolutely. BYOU offers online therapy sessions with licensed therapists for anxiety, stress, burnout, depression and emotional resilience. Book a session whenever you need it.

    You can book therapy, life coaching, career coaching, mindfulness, breathwork, meditation, nutrition guidance and beauty treatments. All from one app, all with verified experts.

    Browse experts by category, specialty or language. Choose a time that works for you and confirm your booking. The entire process takes less than 60 seconds.

    Yes. You can cancel or reschedule a session up to 24 hours before the scheduled time. You are refunded in full.

    Experts & trust

    Yes. Every expert on BYOU goes through a thorough vetting process. We verify credentials, experience and references before they can offer sessions on the platform.

    Absolutely. Browse experts by specialty, language, rating and availability. Read reviews from other users to find the right match for you.

    All therapists on BYOU are licensed professionals with verified credentials. They specialise in areas like anxiety, stress, trauma, relationship issues, burnout and depression.

    For students & companies

    Yes. BYOU is designed for Gen Z, students and young professionals. Students can access therapy, coaching and wellness support at an affordable price per session, with no obligation to subscribe.

    Yes. BYOU offers corporate wellbeing packages. Companies can sponsor sessions for their team for therapy, coaching, mindfulness and more. Contact us for B2B pricing.

    Yes. Universities and colleges can integrate BYOU into their student support services. Students get access to therapy, coaching and mindfulness without long waiting lists.

    App & technical

    Yes. The BYOU app is free to download on iOS and Android. You only pay when you book a session.

    Absolutely. BYOU uses end-to-end encryption and follows GDPR guidelines. Your sessions, personal data and health information are fully protected.

    Currently BYOU is optimised for mobile. Sessions are conducted via video call within the app. A web version is coming soon.

    Still have questions?

    We're here to help. Reach out to our team or explore the app for yourself.