Terms of Service

These Terms of Service ("Terms") govern your access to and use of the BYOU website at byou-app.com, the BYOU client app, the BYOU expert (partner) app and any related services (together, the "Platform"), operated by BYOU ("BYOU", "we", "us").

By creating an account, booking a session or otherwise using the Platform, you accept these Terms. If you do not agree, you must not use the Platform. If you use the Platform on behalf of an organisation, you confirm that you are authorised to bind that organisation.

These Terms should be read together with our Privacy Policy.

You must be at least 18 years old to create an account, or 16 with the verifiable consent of a parent or legal guardian where local law permits. You must provide accurate registration information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@byou-app.com if you suspect unauthorised access.

Accounts are personal and may not be shared, sold or transferred without our written consent.

BYOU is a technology platform that connects clients with independent wellbeing professionals ("Experts"), including therapists, coaches, beauty professionals and health practitioners. BYOU is not a healthcare provider, medical practice or insurer, and does not deliver sessions itself.

Each Expert is an independent contractor who is solely responsible for the content, quality, legality and professional standard of the services they provide, and for holding the qualifications, registrations, insurance and licences required in their jurisdiction. Verification by BYOU is an administrative check and does not constitute an endorsement, guarantee of outcome or professional recommendation.

The contract for a session is formed between you and the Expert. BYOU facilitates discovery, booking and payment as a limited agent for collection on behalf of the Expert.

Content on the Platform is provided for general information and does not constitute medical, psychological, legal or financial advice. It is not a substitute for diagnosis or treatment by a qualified professional.

The Platform is not designed for crisis or emergency situations. If you are in danger, experiencing a medical emergency, or having thoughts of harming yourself or others, contact your local emergency number or a crisis line immediately.

Sessions on BYOU are paid for individually. You pay the price shown for a session at the moment you book it. There is no subscription, no membership and no prepaid balance.

Prices are shown before purchase and may be displayed in different currencies. Any currency conversion is indicative; the amount charged is determined at checkout by our payment provider and your bank or card issuer may apply additional fees.

Payment is processed by third-party payment providers. By purchasing you authorise the charge to your chosen payment method. We may suspend access where a payment fails, is reversed or is disputed.

Promotional codes, referral rewards and gifted sessions may carry separate conditions and validity periods, which are stated at the moment they are issued.

A booking is confirmed once payment has been made and the Expert has accepted the appointment. You are responsible for attending at the scheduled time and for your own internet connection and device.

You may cancel or reschedule a session free of charge up to 24 hours before its start time, in which case the session fee is refunded in full. Cancellations within 24 hours, or failure to attend, may result in the fee being retained to compensate the Expert for the reserved time.

If an Expert cancels, fails to attend, or the session cannot proceed due to a fault on our side, your session fee is refunded in full and you may rebook with any Expert.

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. By requesting a session that takes place within this period, you agree that performance may begin before the withdrawal period expires, and you lose the right of withdrawal once the session has been fully performed. A session you paid for but have not yet attended may be refunded within 14 days of payment by emailing support@byou-app.com. These Terms do not affect your mandatory statutory consumer rights.

Experts join BYOU free of charge on a no cure, no pay basis. BYOU charges a commission on completed sessions only: 21% where BYOU introduced the client, and 5% where the client was brought in through the Expert's own referral link. Applicable commission rates and payout schedules are shown in the expert app and may be updated on reasonable notice.

Experts warrant that they hold all necessary qualifications, registrations, professional indemnity insurance and legal authorisations, that their profile information is accurate, and that they will comply with applicable professional codes of conduct, consumer law and data protection law.

Experts are responsible for their own taxes, social contributions and business records. Nothing in these Terms creates an employment, agency, partnership or joint venture relationship between BYOU and an Expert.

Circumventing the Platform to take a BYOU-introduced client off-platform in order to avoid commission is a material breach of these Terms and may result in removal from the network.

You agree not to:

use the Platform for any unlawful, harmful, fraudulent, defamatory, discriminatory or abusive purpose; impersonate another person; upload malicious code; scrape, crawl or harvest data by automated means without our written consent; attempt to gain unauthorised access to any system or account; interfere with the operation or security of the Platform; record a session without the informed consent of all participants; or resell or commercially exploit the Platform outside the intended use.

We may remove content, restrict features, suspend or terminate accounts that we reasonably believe breach these Terms or expose BYOU, Experts or clients to risk.

You retain ownership of content you submit, including reviews, messages and profile material. You grant BYOU a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt for formatting purposes and display that content for the purpose of operating, promoting and improving the Platform.

Reviews must be based on genuine experience, must not contain unlawful, misleading or personally identifying information about third parties, and may be removed if they breach these Terms.

You warrant that you hold the rights necessary to grant this licence and that your content does not infringe the rights of any third party.

The Platform, including its software, design, text, graphics, logos and the BYOU name and marks, is owned by BYOU or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended personal or professional purpose. All other rights are reserved.

The Platform integrates with third-party services such as payment processors, video providers, hosting and analytics. Your use of those services may be governed by their own terms. We are not responsible for the availability, content or practices of third-party services or websites we link to.

We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and we may update these Terms. Material changes will be notified by email or in-app at least 14 days before they take effect, and continued use after that date constitutes acceptance. If you do not accept the changes, you may terminate your account and request a refund of any session you paid for but have not yet attended.

To the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranty as to the results, outcomes or suitability of services delivered by Experts.

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or mandatory consumer protections.

To the maximum extent permitted by law, BYOU is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data or anticipated savings, arising out of or in connection with your use of the Platform or any session delivered by an Expert.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of the amount you paid to BYOU in the twelve months preceding the event giving rise to the claim, or EUR 100.

You agree to indemnify and hold harmless BYOU, its officers, employees and agents from any claims, liabilities, damages, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Platform, your content, or, for Experts, the services you deliver.

You may close your account at any time. We may suspend or terminate your access with immediate effect if you materially breach these Terms, if required by law, or to protect the safety of users. On termination, confirmed bookings may be cancelled and paid but unattended sessions refunded, unless termination follows fraud or serious misconduct.

Provisions that by their nature should survive termination, including sections 9 to 15 and 17, continue to apply.

These Terms are governed by the laws of the Netherlands, without regard to conflict of law rules. Disputes will be submitted to the competent courts of Amsterdam, the Netherlands. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and you keep the protection of the mandatory laws of that country.

Consumers in the European Union may also use the European Commission's Online Dispute Resolution platform. We encourage you to contact us first at support@byou-app.com so we can try to resolve the matter directly.

These Terms, together with the Privacy Policy and any terms shown at the point of purchase, are the entire agreement between you and BYOU. If any provision is found unenforceable, the remaining provisions stay in force. Our failure to enforce a right is not a waiver of it. You may not assign your rights without our consent; we may assign ours in connection with a reorganisation or sale of our business.

Questions about these Terms: support@byou-app.com, or use our contact page.